Support – shipment

Making a shipment

From an empty form to a printed label, with the couriers compared in between. The video walks through it, and the steps below cover the same ground in writing.

Create a shipment

Ship a package in minutes with our e-commerce shipping solution.

1. Log in to your account and click Ship.
2. Enter the sender’s first name, last name, email address, phone number and cost center.
3. Enter the Recipient information: first name, last name, company, reference, email address and full address.
4. Enter the Item information: item type, size and weight. To send more than one package on the same shipment, select Add multiple pieces.
5. Compare the service providers on delivery time and cost. Choose the rate that suits you, then the delivery type and the insurance you want.
6. Review the shipping summary and confirm the shipment.
7. Print the shipping label by clicking the print icon.
8. Schedule a pick-up: select Manage then Pick-up, choose your service provider from the dropdown, and complete the required fields.

Track a shipment

Select Manage then Shipments. Choose the service provider you shipped with, and click the tracking number next to the shipment time.

Cancel a shipment

A shipment can be cancelled as long as it has not been dropped off at a facility or picked up by a service provider.

1. Select Manage then Shipments.
2. Find the shipment: choose the service provider from the dropdown and enter the shipment date.
3. Select Cancel shipment from the actions menu.