Privacy Policy

At Machool Technologies Ltd. (“Machool“) we are committed to protecting the privacy of our customers as required by Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA“) and the Quebec Law 25. The purpose of this Privacy Policy is to inform you of Machool’s practices relating to the collection, storage, use and disclosure of Personal Information that we may receive in association with our customers’ use of our shipping and related products and services, our customers’ access to or use of our websites or other interactions our customers may have with us.


For the purposes of this Privacy Policy, “customer” refers to anyone who uses Machool’s products and services, whether as the shipper, receiver, arranger of the shipment or otherwise, anyone who uses Machool’s websites and anyone who has opted to receive email communications about Machool’s product and services, special offers, promotions and service tips; “Personal Data” means data about an individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). Personal Data is also referred to as “Personal Information“; and “Usage Data” is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). This data is typically anonymous.


In order to comply with the requirements of the European General Data Protection Regulation (GDPR) for European users, this Privacy Policy outlines the legal basis upon which we process your Personal Data and provides other information required by the GDPR. We process Personal Data when we have a lawful basis to do so in accordance with the GDPR. Generally, this means that we process Personal Data only where we have consent, where necessary to provide the Service, or where necessary to comply with our legal obligations. We may also process Personal Data where otherwise allowed by the GDPR for the purposes outlined in this Privacy Policy (for example, to communicate with you and to respond to your requests).


We collect Personal Information about every shipment tendered to Machool so that we can provide our customers with the transportation and information services necessary to make shipping convenient and bill our customers accurately for the products and services we provide to them. Examples of the Personal Information we collect in relation to shipments include:

  • contact information (such as name, address, e-mail address and personal telephone number);
  • proof of identity (such as signature and government-issued photo identification); and
  • financial and billing information, such as credit card information.
We use the Personal Information we collect in relation to shipments so that we can:
  • provide customers with timely and reliable products and services, including the pick-up and delivery of shipments, the performance of logistics services and communication with our customers about the status of their shipments;
  • bill our customers for the products and services we provide them, the authentication of their identities and the production of detailed invoices that help them verify the charges billed to them;
  • establish, maintain and develop relationships with our customers, including the management of their accounts with Machool;
  • develop, promote and manage our products and services, including the completion of market studies and the communication of new products and services, special offers, promotions and service tips;
  • develop robust data to be used for the analytics tools offered by Machool; and
  • assist law enforcement agencies, collect debts owed to Machool, protect Machool’s business interests (including enforcing Machool’s Terms and Conditions of Service) and generally meet requirements imposed by law.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you in accordance with applicable laws. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. We will never sell, rent or lease any of our users’ Personal Data.


We may transfer Personal Information to third parties engaged to assist us in providing products and services to our customers, to otherwise carry out one or more of the purposes described above or to administer our distribution lists. Such third parties may include, among others, other transportation companies or local pick-up and delivery agents involved in the pick-up, transportation and delivery of shipments, customs brokers and information services/technology service providers. When transferring Personal Information to third parties, we use contractual or other means to provide a level of protection comparable to our own level of protection while the Personal Information is in the third party’s custody. Due to the location of some of these third parties or the location of their computer servers, Personal Information may sometimes be transferred, processed and held outside of Canada or on virtual servers. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We reserve the right to co-operate fully with local, provincial, state and federal officials in any investigation relating to any Personal Information (including private electronic communications transmitted on any Machool website) or any purported unlawful activities. We also reserve the right to disclose and/or transfer Personal Information to a third party in the event of  a proposed or actual direct or indirect sale, merger or other transfer of the assets or shares of Machool Technologies Ltd. or a division thereof, provided that the third party agrees to adhere to the principles expressed in this Privacy Policy and the information does not constitute all or substantially all of the assets being transferred. Except as stated above, we will not, without our customers’ consent, sell, share, transfer, licence, trade or rent Personal Information received from them to others.


The form of consent we obtain from an individual or a company, including whether it is express or implied, will largely depend on the sensitivity of the Personal Information and the reasonable expectations of the individual or company in the circumstances. We will not, as a condition of the supply of our products and services, require any individual or company to consent to the collection, use or disclosure of his or her Personal Information beyond what is required to fulfill the purposes described above or otherwise described at the time consent is sought. When a customer provides us with Personal Information relating to an individual or company other than themselves (such as the intended recipient of a shipment), we rely on the customer who is providing us with the Personal Information to obtain that individual or company’s consent to our collection, use and disclosure of their Personal Information in the circumstances described above.


If you are asked to provide or have provided us with consent to process your Personal Data, you can deny or withdraw your consent at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is denied or withdrawn, we may not be able to provide you with portions of the Service. In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you and related information (for example, why we process your Personal Data).
  • To rectify any Personal Data held about you that is inaccurate or incomplete.
  • To request the deletion of Personal Data held about you. To limit or stop the processing of your Personal Data.
  • To data portability – that is, to request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it to another entity.
We aim to take reasonable steps to allow you to exercise these rights with respect to your Personal Data in accordance with applicable laws. Whenever made possible, you can access and update your Personal Data directly within the Service. If you would like to exercise the above rights, please contact us at Please note that you may be asked to verify your identity before responding to such requests.


Anyone may withdraw consent to Machool’s further use, retention or disclosure of their Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. Consent may be withdrawn by contacting Machool at We will inform the person who is withdrawing his or her consent of the implications of doing so.


When you make a purchase on the Service, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout and Stripe Elements services. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here.


A cookie is a small file containing information that a website creates when you visit it. A cookie can track how and when someone uses a website and/or other websites which they visited and can store that information. There are two common types of cookies: “session cookies” and “persistent cookies”. Session cookies store information only for the length of time that someone is connected to a website — they are not written onto the person’s hard drive. Once the person leaves the website, the originator of the cookie no longer has the information that was contained on it. We use session cookies as an additional security feature. When our customers log on to our websites and are authenticated through their User ID and password, a cookie will store the identification number of their browser. Throughout their session, the session cookie acts as a type of digital signature to identify our customer’s current session to the web server. The web server will monitor our customer’s browser number to ensure that, at all times during the session, we are dealing with our customer. We also use session cookies to track our customers’ visits to our website. We use that information to determine the type of information that our customers are looking for on our website and to improve our website. We use information about the site our customers visited immediately prior to our site to assess the viability of links to our site that we have created on third party sites. The information stored in “persistent cookies” is written onto our customer’s hard drive and remains there until the expiry date of the cookie. From time to time, we use persistent cookies to store non-sensitive Personal Information. Currently, most browsers do not distinguish between session cookies and persistent cookies. For our websites to operate, our customer’s browser must be set to accept cookies. If a customer is concerned about having his or her browser enabled to accept cookies while he or she is surfing other websites, we recommend that his or her browser be set to notify him or her when it is receiving a cookie. This gives the customer the ability to accept or reject cookies presented by the web server he or she is visiting. We suggest contacting the browser’s programmer on how to do this. We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Usage Data and cookies data is typically anonymous technical information. We will not attempt to link or match such anonymous technical information with any Personal Data unless we have consent, we (or our Service Providers) have detected or reasonably suspect any unlawful use of our the Service or a security breach or we have a legal duty or right to do so. For the purposes of the GDPR, we act as “processor” for couriers and may process the Personal Information of customers on behalf of couriers in this capacity. Couriers are independent “controllers” of Personal Data – we do not control and are not responsible for the privacy practices of our couriers. We encourage customers to find out more and ask questions about the privacy practices of couriers before sharing Personal Data with them.


We make all commercially reasonable efforts to ensure that Personal Information collected is protected against loss and unauthorized access. Access to our customers’ Personal Information is restricted to selected Machool employees and contractors. While we use commercially reasonable efforts to limit access to our vehicles and premises to authorized personnel, we cannot guarantee the confidentiality of information that is displayed on any shipment package or shipment label.


We retain our customers’ Personal Information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws. We do not store customer credit card information in any form. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer time periods.


We offer a Data Processing Addendum for our couriers processing Personal Data on behalf of customers located in the EU/EEA and customers who are Swiss individuals. Please find the Data Processing Agreement request within our GDPR Compliance documentation to request and sign our Data Processing Addendum.


Our website may offer links to other websites. Customers should be aware that operators of linked websites may also collect our customers’ Personal Information (including information generated through the use of cookies) when they link to those websites. We are not responsible for how such third parties collect, use or disclose our customers’ Personal Information, so it is important for our customers to familiarize themselves with the privacy policies of such third parties before providing them with Personal Information.


We reserve the right to modify this Privacy Policy at any time without notice. The Privacy Policy posted at any time or from time to time via this website shall be deemed to be the Privacy Policy then in effect.


Anyone may contact us at to request access to or the correction or update of their Personal Information.


Any Questions about this Privacy Policy or concerns about our compliance with this Privacy Policy should be directed as follows: Machool Technologies Ltd. 101-3321 Dunbar Street, Vancouver, BC V6S 2B9 General Enquiries: Support Enquiries: