Frequently asked questions
Machool is an all-in-one platform designed to simplify your shipping operations, offering everything from real-time rate comparisons to label generation and order tracking. With no installation required, you can get started quickly, bringing all your shipping needs into one streamlined platform. Whether you’re a small business shipping a few packages a month or managing hundreds of shipments daily, Machool helps you save time and money.
Machool offers pre-negotiated discounted shipping rates with top couriers like Purolator, Canada Post, and Canpar, allowing you to save up to 50% on shipping instantly. You can compare rates in real time, ensuring you choose the most cost-effective option based on delivery speed and budget. Additionally, if you already have a shipping account with a provider, you can link it to Machool and access your existing negotiated rates through the platform.
All accounts are FREE. Only pay when you make a shipment.
Machool integrates with many of the leading e-commerce platforms, including Shopify, WooCommerce, Wix, Etsy, Magento, and more. Once connected, it automatically syncs your orders, allowing you to generate shipping labels and track shipments with just a few clicks. This integration ensures that you manage everything from one dashboard, reducing errors and saving time.
With Machool, both you and your customers can track shipments in real time. After a shipment is processed, Machool provides branded tracking pages that deliver up-to-date information on delivery progress. This not only improves the customer experience but also reduces the number of customer service inquiries regarding shipment status. You can easily manage all tracking information directly from the Machool dashboard.
Yes, Machool makes handling returns easy with its integrated returns portal. Customers can generate return labels and track the status of their return shipment from start to finish. This feature simplifies the process for both you and your customers, ensuring smoother returns and better customer satisfaction.
Machool’s in-depth analytics provide valuable insights into your shipping operations, including shipping costs, delivery times, and provider performance. You can review your monthly expenditures and track shipping trends, helping you make informed decisions that optimize your processes. By understanding your shipping data, you can identify areas for improvement, ensuring you run a more efficient and cost-effective shipping operation.