Support center

Account set up

Quick setup

All accounts are free. Only pay for postage when you make a shipment. Quick Account Setup Go to → Ship Now → Sign Up

Account and address information page on sign up

* If you are signing up for a business, make sure to sign up with the administrator's information. They will be able to oversee all shipment activity, billing, and reports. Once you've completed the signup process you will receive a verification email in your inbox - please click the verify button to confirm your account. Machool supported countries: we currently only support outbound shipments from Canada.

Complete Account Setup

To complete your account setup process update the following information Setup your billing information Enter your billing information by clicking your email address in the top right corner and select Billing. You can add up to 5 cards to the account. You can also edit or delete card information from here. All monthly statements can be found on the billing page.

Billing page with credit cards and statements

Complete your account details Complete or update your account details by clicking your email address in the top right corner and select Account. Add additional users The account owner will be able to add additional users. To add additional users, click on your email address in the top right corner and select Account. Select the + icon, fill in the additional user's login details and specify whether you would like them to have admin rights or not. Link your shipping account If you have a shipping account with FedEx, UPS, Canada Post, etc. link your account with our platform to compare your rates with our pre-negotiated Machool rates. To add an account select Manage → Providers, then Choose the account you want to add and select "Add your account". Input all the required fields and press submit Repeat this process to add any additional couriers our company uses. Add Cost centers A Cost Center is any internal department, project or person who is sending a package from your organization. You can add an unlimited amount of Cost centers to your account to keep track of which departments are sending shipments.You may add an unlimited amount of departments, defined as "Cost centers". To add a Cost center select Manage → Cost Center, then click on the + icon and input the Cost center number or name.

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