Service provider support

Some questions are ours to answer and some belong to the courier. If a parcel has gone missing or a delivery has hit an exception, the courier is usually the faster route. Here is where to reach each of them.

Our support team is happy to help with anything about the Machool platform itself. For the parcel in transit, the courier carrying it holds the detail we do not.

You may have more than this. Depending on your contract or subscription with a courier, you might have support channels beyond the public ones listed here.

Courier support directory

Courier Help centre Web contact Phone
Air Canada Cargo FAQs Contact form +1-800-387-4865
Canada Post Support Contact form +1-866-607-6301
Canpar FAQs and tutorials Chat +1-800-387-9335
Chasseurs Courrier FAQs Contact form +1-514-442-7197
Deeleeo Not listed Email +1-825-255-5778
Delivro Support Contact form +1-418-681-0759
DHL Help and support Contact form +1-855-345-7447
Eeko Couriers FAQs Contact form +1-604-688-9500
Eva FAQs Contact form +1-514-543-3667
FedEx Help centre Not listed +1-800-463-3339
FlashBox Knowledge centre Chat +1-888-631-7895
GLS FAQs Contact form +1-888-463-4266
ICS Courier Help centre Contact form +1-888-427-8729
Intelcom Dragonfly Help centre and FAQs Not listed Not listed
LivRapide FAQs Not listed +1-514-444-1025
Nationex FAQs Contact form +1-888-999-7737
Purolator Help and support centre Chat +1-888-744-7123
Shift Delivery Not listed Email +1-604-445-4391
Spring Help centre Contact form +1-905-678-2770
Trexity Help centre Contact form Not listed
Ulala Not listed Email +1-604-918-0619
UniUni Help centre and FAQs Contact form Not listed
UPS Support and FAQs Contact form +1-800-742-5877

Connecting your own courier account

If you want to use your own negotiated rates instead of ours, the Bring your own account guide covers each courier step by step.

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