Service Provider support
Our Machool support team is always happy to help with any question you may have regarding our platform and services. However, there may be times when you will have to talk to the service provider; should you need to locate a missing package or inquire about delivery exceptions for instance.
That is why we have assembled for you a list of available support resources for all Machool’s partners. Note that you may have additional support resources available based on your contract or subscription with your transporter.
| Machool Partner | Help Center | Support Web Contact | Support Phone |
| Air Canada Cargo | FAQs | Contact Form | +1-800-387-4865 |
| Canada Post | Support | Contact Form | +1-866-607-6301 |
| Canpar | FAQs and Tutorials | Chat | +1-800-387-9335 |
| Chasseur Courrier | FAQs | Contact Form | +1-514-442-7197 |
| DHL | Help and Support | Contact Center | +1-855-345-7447 |
| Eeko Couriers | FAQs | Contact Form | +1-604-688-9500 |
| Eva | FAQs | Contact Form | +1-514-543-3667 |
| Fedex | Help Center | – | +1-800-463-3339 |
| FlashBox | Knowledge Center | Chat | +1-888-631-7895 |
| GLS | FAQs | Contact Form | +1-888-463-4266 |
| ICS | Help Center | Contact Form | +1-888-427-8729 |
| Intelcom | Help Center and FAQs | – | – |
| Livrapide | FAQs | – | +1-514-444-1025 |
| Nationex | FAQs | Contact Form | +1-888-999-7737 |
| Purolator | Help & Support Center | Chat | +1-888-744-7123 |
| Shift Delivery | – | Contact Form | +1-604-445-4391 |
| Spring | Help Center | Contact Form | +1-905-678-2770 |
| Trexity | Help Center | Contact | – |
| UniUni | Help Center and FAQs | Contact Form | +1-800-282-2468 |
| UPS | Support and FAQs | Contact Form | +1-800-742-5877 |
If you wish to know how to integrate your own account with the Machool platform please check our integration support.
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