Service Provider support

Support center

Service Provider support

Our Machool support team is always happy to help with any question you may have regarding our platform and services. However, there may be times when you will have to talk to the service provider; should you need to locate a missing package or inquire about delivery exceptions for instance.

That is why we have assembled for you a list of available support resources for all Machool’s partners. Note that you may have additional support resources available based on your contract or subscription with your transporter.

Machool Partner Help Center Support Web Contact Support Phone
Canada Post Help Center and FAQs Contact Form +1-866-607-6301
Canpar FAQs and Tutorials Chat +1-800-387-9335
Chasseur Courrier FAQs Contact Form +1-514-442-7197 
Courant+ Help Center Contact Form +1-514-521-0775
DHL Help and Support Contact Center +1-855-345-7447
Eeko Couriers Contact Form +1-604-688-9500
Fedex Help Center +1-800-463-3339
FlashBox Knowledge Center Chat +1-888-631-7895
GLS FAQs Contact Form +1-888-463-4266
GoBolt Help Center Contact Form +1-888-800-2824
Intelcom Help Center and FAQs
Nationex FAQs Contact Form +1-888-999-7737
Purolator Help & Support Center Chat +1-888-744-7123
Rivo Help Center and FAQs +1-833-632-0852
Shift Delivery Email +1-604-445-4391
Spring Help Center Contact Form +1-905-678-2770
UniUni Help Center and FAQs Contact Form +1-800-282-2468
UPS Support and FAQs Contact Form +1-800-742-5877

If you wish to know how to integrate your own account with the Machool platform please check our integration support.

Didn’t find the answers you were looking for?   to contact us.