Support – integrations

Adding your Canada Post account

To use your Canada Post account to create shipments through Machool, log in to your Machool account and go to Manage > Providers. Under the Canada Post logo, click Add your account.

This link redirects you to the Canada Post website, where you log in with your Canada Post profile username and password.

You are then asked to choose a payment method. Choose the one your Canada Post account is configured for, or you may be unable to create shipments or generate manifests through Machool.

Confirming manifests

By default, once you have added your own Canada Post account you are required to manifest your shipments. Creating Canada Post labels will not automatically charge your credit card or account. You must generate a manifest at the end of each day covering your domestic, US and international shipments. Go to Manage > Shipments after creating one or more Canada Post shipments.

When you generate a manifest, Canada Post charges your preferred payment method for every manifested shipment in a single transaction. Each shipment on the manifest changes from Unconfirmed to Confirmed on the Shipments page.

Turning off the manifest requirement

If you ship fewer than 30 packages a day, you can disable the manifest requirement. Go to Manage > Providers and click your account number under the Canada Post logo.

With this option on, you do not generate or print a manifest. Shipments are manifested automatically as they are created and your payment method is charged immediately for each one. Ship more than 30 packages in a day this way and Canada Post may bill a surcharge on some or all of them.

Adding your DHL account

1. Log in to your account and go to Manage > Providers.
2. Under the DHL logo, click Add your account.
3. Enter your DHL export account number in the Export Account Number field and click Submit.

Finding your export account number

If you have been creating shipments on the DHL website, the number is in MyDHL.

1. Log in to MyDHL with your email and password.
2. Go to My Shipment Settings and click My DHL Accounts to see your import and export account numbers.

Import accounts let you ship from any destination outside Canada. Export accounts let you ship from Canada to any destination outside Canada. Import accounts typically start with 95 or 96 and export accounts with 97, though some accounts allow both.

Adding your FedEx account

Contact Machool support for the guidelines, then log in to your account and go to Manage > Providers. Under the FedEx logo, click Add your account and enter your authentication key, password, account number and meter number, then click Submit.

Finding your nine-digit account number

Log in to your FedEx account, select My Profile and go to Account Management.

Getting your authentication key, password and meter number

Go to the FedEx developer site, click Move to Production then Get Production Key, and follow the registration steps. FedEx shows you the authentication key and meter number on screen, so note both down, and emails you the password.

The final step of the FedEx certification process is the label evaluation, which is highly detailed. Once it is complete, contact FedEx technical support directly to enable these endpoints:

• Ship Service
• Pickup Service
• Address Validation Service
• Validation Availability and Commitment Service
• Rate Service
• Track Service
• Close Service

If you lose your authentication key or password

There is no way to retrieve a lost FedEx authentication key, password or meter number. If you still have the FedEx account and meter number that were certified, you can generate new credentials and ask FedEx to re-enable the endpoints without certifying again.

1. Create a new FedEx authentication key, password and meter number as described above.
2. Call FedEx at 1-877-339-2774 and say the keyword API to reach a customer service representative.
3. Ask for the seven endpoints listed above to be enabled on the new authentication key, for FedEx Express and Ground, domestic and international.
4. Tell FedEx you were previously certified under the old meter number.
5. FedEx processes the request and the API certification team contacts you about enabling the endpoints.

Generating a new key does not disable the old one; it keeps working.

Adding your Purolator account

1. Register for the Purolator E-Ship Resource Centre at eship.purolator.com and click Register. On the registration form, select the third option under Web services profile, complete the form and click Submit Registration.
2. Activate your registration using the link in the email Purolator sends you.
3. Enter your email and password again to reach the E-Ship Resource Centre, then complete the activation key form.
4. Your activation key appears once you submit the form, and Purolator also emails it to you.
5. In Machool, go to Manage > Providers, click Add your account under the Purolator logo, and enter your activation key and account number.

Finding your Purolator account number

It is on your invoice. If you do not have one to hand, log in to the Purolator website, select My Account in the top navigation bar, then Manage Accounts.

Adding your UPS account

Log in to your account, go to Manage > Providers, click Add your account under the UPS logo and fill out the information as prompted.

Finding your UPS account number

The UPS account number is a six-digit reference UPS assigns to a shipper for billing. You can find it on a previous UPS invoice, or in your UPS account: click your username in the top right corner, select Payment Options, and the account number is displayed.