{"id":7670,"date":"2025-03-24T16:15:41","date_gmt":"2025-03-24T23:15:41","guid":{"rendered":"https:\/\/www.machool.com\/?page_id=7670"},"modified":"2025-09-15T16:08:10","modified_gmt":"2025-09-15T23:08:10","slug":"support-portail-des-retours","status":"publish","type":"page","link":"https:\/\/www.machool.com\/fr\/support-portail-des-retours\/","title":{"rendered":"Support &#8211; Portail des retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7670\" class=\"elementor elementor-7670 elementor-7647\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-jcpoldy elementor-section-height-min-height elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"jcpoldy\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bsvdawm\" data-id=\"bsvdawm\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fxsfiac elementor-view-default elementor-position-top elementor-invisible elementor-widget elementor-widget-themo-header\" data-id=\"fxsfiac\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h1 class=\"elementor-icon-box-title\">\n                        Centre d'assistance                    <\/h1>\n                                        <p class=\"elementor-icon-box-description\"><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78c2fc5 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78c2fc5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0735474\" data-id=\"0735474\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f56b3c0 elementor-widget elementor-widget-spacer\" data-id=\"f56b3c0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<!-- Themovaiton Sidebar Wrap before --><div class=\"sidebar th-widget-area th-sidebar-widget\">\t\t<div class=\"elementor-element elementor-element-28f123d support-sidebar elementor-widget elementor-widget-sidebar\" data-id=\"28f123d\" data-element_type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div id=\"nav_menu-2\" class=\"widget widget_nav_menu\"><div class=\"menu-support-french-container\"><ul id=\"menu-support-french\" class=\"menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-7539\"><a href=\"https:\/\/www.machool.com\/fr\/centre-dassistance\/\">Centre d\u2019assistance<\/a>\n<ul class=\"sub-menu\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7562\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-vue-densemble\/\">Soutien \u2013 vue d\u2019ensemble<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7542\"><a href=\"https:\/\/www.machool.com\/fr\/support-configuration\/\">Configuration<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7551\"><a href=\"https:\/\/www.machool.com\/fr\/support-compte\/\">Compte<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7563\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-expedition\/\">Soutien \u2013 exp\u00e9dition<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7546\"><a href=\"https:\/\/www.machool.com\/fr\/support-ecommerce\/\">Cybercommerce<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7547\"><a href=\"https:\/\/www.machool.com\/fr\/support-integrations\/\">Int\u00e9grations<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7534\"><a href=\"https:\/\/www.machool.com\/fr\/support-importation-csv\/\">Importation CSV<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7557\"><a href=\"https:\/\/www.machool.com\/fr\/regles-dexpedition-avancees-de-shopify\/\">R\u00e8gles d\u2019exp\u00e9dition avanc\u00e9es de Shopify<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7556\"><a href=\"https:\/\/www.machool.com\/fr\/regles-dexpedition-avancees-de-woocommerce\/\">R\u00e8gles d\u2019exp\u00e9dition avanc\u00e9es de WooCommerce<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7535\"><a href=\"https:\/\/www.machool.com\/fr\/support-expedition-par-lots\/\">Exp\u00e9dition par lots<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7548\"><a href=\"https:\/\/www.machool.com\/fr\/support-modeles-personnalises-pour-vos-paquets\/\">Mod\u00e8les personnalis\u00e9s pour vos paquets<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7533\"><a href=\"https:\/\/www.machool.com\/fr\/support-machool_bulkship\/\">Machool Bulk Ship<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7536\"><a href=\"https:\/\/www.machool.com\/fr\/support-notifications-denvoi-avancees\/\">Notifications d\u2019envoi avanc\u00e9es<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7564\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-aux-prestataires-de-services\/\">Soutien aux prestataires de services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7565\"><a href=\"https:\/\/www.machool.com\/fr\/frais-dajustement\/\">Frais d\u2019ajustement<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7561\"><a href=\"https:\/\/www.machool.com\/fr\/livraison-a-un-point-de-ramassage-local\/\">Livraison \u00e0 un point de ramassage local<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7558\"><a href=\"https:\/\/www.machool.com\/fr\/solution-api-machool\/\">Solution API Machool<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7544\"><a href=\"https:\/\/www.machool.com\/fr\/support-demande-denlevement\/\">Demande de ramassage<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7545\"><a href=\"https:\/\/www.machool.com\/fr\/support-comprendre-le-centre-danalyse-de-machool\/\">Comprendre le centre d\u2019analyse de Machool<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7538\"><a href=\"https:\/\/www.machool.com\/fr\/prereglages-comment-faire\/\">Pr\u00e9r\u00e9glages<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7560\"><a href=\"https:\/\/www.machool.com\/fr\/impression-directe\/\">Impression directe<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7543\"><a href=\"https:\/\/www.machool.com\/fr\/support-centre-de-support\/\">Centre de support<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7688\"><a href=\"https:\/\/www.machool.com\/fr\/support-portail-des-retours\/\">Portail des retours<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8029\"><a href=\"https:\/\/www.machool.com\/fr\/support-integration-de-zonos\/\">Support \u2013 Int\u00e9gration de Zonos<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><!-- Themovaiton Sidebar Wrap after -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc3fa65\" data-id=\"bc3fa65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef850c1 elementor-widget elementor-widget-spacer\" data-id=\"ef850c1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d85f2 elementor-widget elementor-widget-heading\" data-id=\"62d85f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Portail de retour de Machool<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12db6fa elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"12db6fa\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95b3aa3 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"95b3aa3\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h3 class=\"elementor-icon-box-title\">\n                        Comment cela fonctionne-t-il ?                    <\/h3>\n                                        <p class=\"elementor-icon-box-description\"><p>Avec le portail de retour Machool, vos clients peuvent facilement soumettre des demandes de retour par le biais d'un centre de retour de marque. Une fois configur\u00e9, ils pourront entrer les d\u00e9tails de leur commande, s\u00e9lectionner une raison de retour et g\u00e9n\u00e9rer une \u00e9tiquette de retour - le tout en quelques clics.\nVous d\u00e9cidez de la fa\u00e7on dont les retours sont trait\u00e9s. Que vous souhaitiez approuver les demandes manuellement ou activer les approbations automatiques, le syst\u00e8me Machool vous donne un contr\u00f4le total. Gr\u00e2ce au suivi en temps r\u00e9el et \u00e0 la g\u00e9n\u00e9ration automatis\u00e9e d'\u00e9tiquettes, vous pouvez rationaliser votre flux de retour et garantir \u00e0 vos clients une exp\u00e9rience sans tracas.   \n<\/p>\n<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79694fa elementor-widget elementor-widget-heading\" data-id=\"79694fa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Configuration de votre portail de retour<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5538843 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"5538843\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        1. Activation et configuration de votre centre de retours                      <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>\nCliquez sur le bouton <strong>G\u00e9rer <\/strong>dans votre compte Machool pour acc\u00e9der aux options du menu et s\u00e9lectionnez <strong>Retours<\/strong>. G\u00e9rer les retours pour activer votre centre de retours. <strong>Une fois activ\u00e9,<\/strong> vos clients peuvent acc\u00e9der au portail sur <strong>returns.machool.com.<\/strong>  \n<\/p>\n<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64d3948 elementor-widget elementor-widget-image\" data-id=\"64d3948\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Return portal-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzgwOCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL1JldHVybi1wb3J0YWwtZnIucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2372\" height=\"1466\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Return portal home\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr.png 2372w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-300x185.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-1024x633.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-768x475.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-1536x949.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-2048x1266.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-65x40.png 65w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-129x80.png 129w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-394x244.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-915x566.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-1240x766.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal-fr-1747x1080.png 1747w\" data-sizes=\"(max-width: 2372px) 100vw, 2372px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2372px; --smush-placeholder-aspect-ratio: 2372\/1466;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f90211a elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"f90211a\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        2. Modifier l'adresse de retour                    <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>La premi\u00e8re \u00e9tape consiste \u00e0 s'assurer que l'adresse de retour est correcte. Vous pouvez modifier ou ajouter une nouvelle adresse si n\u00e9cessaire, et la d\u00e9finir comme exp\u00e9diteur par d\u00e9faut en cliquant sur <strong>Modifier l'adresse<\/strong>. <\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3756cad elementor-widget elementor-widget-image\" data-id=\"3756cad\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Return portal02-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzgxMSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL1JldHVybi1wb3J0YWwwMi1mci5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2388\" height=\"1582\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Return portal setting page\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr.png 2388w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-300x199.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-1024x678.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-768x509.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-1536x1018.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-2048x1357.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-60x40.png 60w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-121x80.png 121w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-394x261.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-915x606.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-1240x821.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal02-fr-1630x1080.png 1630w\" data-sizes=\"(max-width: 2388px) 100vw, 2388px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2388px; --smush-placeholder-aspect-ratio: 2388\/1582;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a661c9a elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"a661c9a\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        3. Configurez les raisons que les clients peuvent invoquer pour les retours et les param\u00e8tres d'approbation.                    <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Choisissez les motifs de retour que vous souhaitez proposer \u00e0 vos clients. Vous pouvez ajouter de nouveaux motifs ou en supprimer.   <\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a8054 elementor-widget elementor-widget-image\" data-id=\"14a8054\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Return portal03-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzgxNSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL1JldHVybi1wb3J0YWwwMy1mci5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2378\" height=\"1174\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Return portal setting page\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr.png 2378w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-300x148.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-1024x506.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-768x379.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-1536x758.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-2048x1011.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-81x40.png 81w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-162x80.png 162w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-394x195.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-915x452.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-1240x612.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal03-fr-1920x948.png 1920w\" data-sizes=\"(max-width: 2378px) 100vw, 2378px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2378px; --smush-placeholder-aspect-ratio: 2378\/1174;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2f17d elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"6d2f17d\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>S\u00e9lectionnez ensuite l'option <strong>Approbation<\/strong>: vous avez ici deux possibilit\u00e9s : <strong>Approbation requise<\/strong>, o\u00f9 vous pouvez personnellement examiner et d\u00e9cider si un retour est justifi\u00e9, ou l'option <strong>Approbation automatique<\/strong>, qui approuve automatiquement tous les retours sans n\u00e9cessiter d'action de votre part.<\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1be274 elementor-widget elementor-widget-image\" data-id=\"c1be274\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Return portal04-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzgxOSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL1JldHVybi1wb3J0YWwwNC1mci5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2350\" height=\"504\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Return portal setting page\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr.png 2350w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-300x64.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-1024x220.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-768x165.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-1536x329.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-2048x439.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-187x40.png 187w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-373x80.png 373w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-394x85.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-915x196.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-1240x266.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal04-fr-1920x412.png 1920w\" data-sizes=\"(max-width: 2350px) 100vw, 2350px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2350px; --smush-placeholder-aspect-ratio: 2350\/504;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad0da1c elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"ad0da1c\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        4. Personnaliser le portail de retour                    <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Vous pouvez personnaliser l'arri\u00e8re-plan du portail avec des images de stock ou t\u00e9l\u00e9charger une image personnalis\u00e9e, y compris votre logo, puis cliquer sur <strong>Enregistrer<\/strong> pour activer votre portail.  <\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dbc41c elementor-widget elementor-widget-image\" data-id=\"3dbc41c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Return portal05-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzgyMywidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL1JldHVybi1wb3J0YWwwNS1mci5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2374\" height=\"984\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Return portal setting page\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr.png 2374w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-300x124.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-1024x424.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-768x318.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-1536x637.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-2048x849.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-97x40.png 97w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-193x80.png 193w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-394x163.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-915x379.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-1240x514.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return-portal05-fr-1920x796.png 1920w\" data-sizes=\"(max-width: 2374px) 100vw, 2374px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2374px; --smush-placeholder-aspect-ratio: 2374\/984;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fbd5cd elementor-widget elementor-widget-heading\" data-id=\"0fbd5cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion des demandes de retour<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0974e95 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"0974e95\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Une fois que votre centre de retour est op\u00e9rationnel, vos clients peuvent effectuer des retours.<\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0711ea4 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"0711ea4\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        1. Processus de retour des clients                    <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Saisissez leur num\u00e9ro de suivi et leur code postal pour acc\u00e9der au syst\u00e8me de retour.<\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df5cd6d elementor-widget elementor-widget-image\" data-id=\"df5cd6d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/return2-01-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"return2-01-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Nzg4OSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL3JldHVybjItMDEtZnIucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1930\" height=\"1294\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/return2-01-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Return center home\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/return2-01-fr.png 1930w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/return2-01-fr-300x201.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/return2-01-fr-1024x687.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/return2-01-fr-768x515.png 768w\" data-sizes=\"(max-width: 1930px) 100vw, 1930px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1930px; --smush-placeholder-aspect-ratio: 1930\/1294;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecec824 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"ecec824\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Ils devront choisir une ou plusieurs options pour indiquer la raison du retour.<\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9de2b0 elementor-widget elementor-widget-image\" data-id=\"b9de2b0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-02-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Return2-02-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Nzg5MywidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL1JldHVybjItMDItZnIucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-02-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Return center 2nd page\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2772px; --smush-placeholder-aspect-ratio: 2772\/1690;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-248384b elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"248384b\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Apr\u00e8s avoir s\u00e9lectionn\u00e9 le motif de retour, les clients choisissent une m\u00e9thode de retour et finalisent leur demande en cliquant sur <strong>Soumettre<\/strong>.\n<\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc2b59f elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"bc2b59f\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        2. Examiner et approuver les retours                    <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Une fois que votre client a soumis sa demande de retour, vous la trouverez dans la section <strong>Retours <\/strong>de votre compte Matchool. Il vous suffit de cliquer sur la fl\u00e8che pour la d\u00e9velopper et afficher plus de d\u00e9tails \u00e0 son sujet. <\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb9853 elementor-widget elementor-widget-image\" data-id=\"4eb9853\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Return2-03-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Nzg5OSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL1JldHVybjItMDMtZnIucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2380\" height=\"554\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Return center 3rd page\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr.png 2380w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-300x70.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-1024x238.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-768x179.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-1536x358.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-2048x477.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-172x40.png 172w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-344x80.png 344w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-394x92.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-915x213.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-1240x289.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-03-fr-1920x447.png 1920w\" data-sizes=\"(max-width: 2380px) 100vw, 2380px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2380px; --smush-placeholder-aspect-ratio: 2380\/554;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a557ab elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"1a557ab\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>\u00c9valuez les frais de retour en cliquant sur \"Estimation des frais d'exp\u00e9dition\". Postes Canada est le transporteur actuel pour tous les retours, et le prix estim\u00e9 sera affich\u00e9 sur la page. \n<\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c622aa5 elementor-widget elementor-widget-image\" data-id=\"c622aa5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Return2-04-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzkwNSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL1JldHVybjItMDQtZnIucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2416\" height=\"940\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Return center 4th page\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr.png 2416w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-300x117.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-1024x398.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-768x299.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-1536x598.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-2048x797.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-103x40.png 103w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-206x80.png 206w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-394x153.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-915x356.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-1240x482.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-04-fr-1920x747.png 1920w\" data-sizes=\"(max-width: 2416px) 100vw, 2416px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2416px; --smush-placeholder-aspect-ratio: 2416\/940;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04c7bee elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"04c7bee\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Enfin, vous pouvez approuver ou refuser le retour directement sur cette page.\n<\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b45b71 elementor-widget elementor-widget-image\" data-id=\"7b45b71\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Return2-06-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzkwNywidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL1JldHVybjItMDYtZnIucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2416\" height=\"940\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Return center management page\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr.png 2416w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-300x117.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-1024x398.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-768x299.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-1536x598.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-2048x797.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-103x40.png 103w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-206x80.png 206w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-394x153.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-915x356.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-1240x482.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-06-fr-1920x747.png 1920w\" data-sizes=\"(max-width: 2416px) 100vw, 2416px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2416px; --smush-placeholder-aspect-ratio: 2416\/940;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c850b3 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"7c850b3\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        3. Confirmation de retour et \u00e9tiquette                    <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Une fois la demande approuv\u00e9e, vos clients recevront un e-mail de confirmation et pourront t\u00e9l\u00e9charger un <strong>code QR<\/strong> ou une \u00e9tiquette d'exp\u00e9dition pour leur retour.<\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0524fc elementor-widget elementor-widget-image\" data-id=\"a0524fc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Return2-05-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzkxMywidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL1JldHVybjItMDUtZnIuanBnIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2144\" height=\"1608\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr.jpg\" class=\"attachment-full size-full lazyload\" alt=\"Return center approval\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr.jpg 2144w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-300x225.jpg 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-1024x768.jpg 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-768x576.jpg 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-1536x1152.jpg 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-2048x1536.jpg 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-53x40.jpg 53w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-107x80.jpg 107w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-394x296.jpg 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-915x686.jpg 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-1240x930.jpg 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Return2-05-fr-1440x1080.jpg 1440w\" data-sizes=\"(max-width: 2144px) 100vw, 2144px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2144px; --smush-placeholder-aspect-ratio: 2144\/1608;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0114d54 elementor-widget elementor-widget-spacer\" data-id=\"0114d54\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfff019 elementor-widget elementor-widget-text-editor\" data-id=\"cfff019\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Vous n&rsquo;avez pas trouv\u00e9 les r\u00e9ponses que vous cherchiez ? <a class=\"email-link\" href=\"https:\/\/www.machool.com\/fr\/contact-us\/\">Cliquez ici<\/a> <span style=\"color: inherit; font-family: inherit; font-style: inherit; font-weight: inherit;\">pour nous contacter <\/span>.  <\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8120afd elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8120afd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a153a6\" data-id=\"2a153a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Centre d&rsquo;assistance Portail de retour de Machool Comment cela fonctionne-t-il ? Avec le portail de retour Machool, vos clients peuvent facilement soumettre des demandes de retour par le biais d&rsquo;un centre de retour de marque. Une fois configur\u00e9, ils pourront &hellip; <a href=\"https:\/\/www.machool.com\/fr\/support-portail-des-retours\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":130,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7670","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/comments?post=7670"}],"version-history":[{"count":0,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7670\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/media?parent=7670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}