{"id":7521,"date":"2024-11-08T16:06:21","date_gmt":"2024-11-09T00:06:21","guid":{"rendered":"https:\/\/www.machool.com\/?page_id=7521"},"modified":"2025-06-23T13:38:44","modified_gmt":"2025-06-23T20:38:44","slug":"support-centre-de-support","status":"publish","type":"page","link":"https:\/\/www.machool.com\/fr\/support-centre-de-support\/","title":{"rendered":"Support &#8211; Centre de support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7521\" class=\"elementor elementor-7521 elementor-7500\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-jcpoldy elementor-section-height-min-height elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"jcpoldy\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bsvdawm\" data-id=\"bsvdawm\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fxsfiac elementor-view-default elementor-position-top elementor-invisible elementor-widget elementor-widget-themo-header\" data-id=\"fxsfiac\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h1 class=\"elementor-icon-box-title\">\n                        Centre d'assistance                    <\/h1>\n                                        <p class=\"elementor-icon-box-description\"><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78c2fc5 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78c2fc5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0735474\" data-id=\"0735474\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f56b3c0 elementor-widget elementor-widget-spacer\" data-id=\"f56b3c0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<!-- Themovaiton Sidebar Wrap before --><div class=\"sidebar th-widget-area th-sidebar-widget\">\t\t<div class=\"elementor-element elementor-element-28f123d support-sidebar elementor-widget elementor-widget-sidebar\" data-id=\"28f123d\" data-element_type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div id=\"nav_menu-2\" class=\"widget widget_nav_menu\"><div class=\"menu-support-french-container\"><ul id=\"menu-support-french\" class=\"menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-7539\"><a href=\"https:\/\/www.machool.com\/fr\/centre-dassistance\/\">Centre d\u2019assistance<\/a>\n<ul class=\"sub-menu\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7562\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-vue-densemble\/\">Soutien \u2013 vue d\u2019ensemble<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7542\"><a href=\"https:\/\/www.machool.com\/fr\/support-configuration\/\">Configuration<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7551\"><a href=\"https:\/\/www.machool.com\/fr\/support-compte\/\">Compte<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7563\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-expedition\/\">Soutien \u2013 exp\u00e9dition<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7546\"><a href=\"https:\/\/www.machool.com\/fr\/support-ecommerce\/\">Cybercommerce<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7547\"><a href=\"https:\/\/www.machool.com\/fr\/support-integrations\/\">Int\u00e9grations<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7534\"><a href=\"https:\/\/www.machool.com\/fr\/support-importation-csv\/\">Importation CSV<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7557\"><a href=\"https:\/\/www.machool.com\/fr\/regles-dexpedition-avancees-de-shopify\/\">R\u00e8gles d\u2019exp\u00e9dition avanc\u00e9es de Shopify<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7556\"><a href=\"https:\/\/www.machool.com\/fr\/regles-dexpedition-avancees-de-woocommerce\/\">R\u00e8gles d\u2019exp\u00e9dition avanc\u00e9es de WooCommerce<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7535\"><a href=\"https:\/\/www.machool.com\/fr\/support-expedition-par-lots\/\">Exp\u00e9dition par lots<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7548\"><a href=\"https:\/\/www.machool.com\/fr\/support-modeles-personnalises-pour-vos-paquets\/\">Mod\u00e8les personnalis\u00e9s pour vos paquets<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7533\"><a href=\"https:\/\/www.machool.com\/fr\/support-machool_bulkship\/\">Machool Bulk Ship<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7536\"><a href=\"https:\/\/www.machool.com\/fr\/support-notifications-denvoi-avancees\/\">Notifications d\u2019envoi avanc\u00e9es<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7564\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-aux-prestataires-de-services\/\">Soutien aux prestataires de services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7565\"><a href=\"https:\/\/www.machool.com\/fr\/frais-dajustement\/\">Frais d\u2019ajustement<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7561\"><a href=\"https:\/\/www.machool.com\/fr\/livraison-a-un-point-de-ramassage-local\/\">Livraison \u00e0 un point de ramassage local<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7558\"><a href=\"https:\/\/www.machool.com\/fr\/solution-api-machool\/\">Solution API Machool<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7544\"><a href=\"https:\/\/www.machool.com\/fr\/support-demande-denlevement\/\">Demande de ramassage<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7545\"><a href=\"https:\/\/www.machool.com\/fr\/support-comprendre-le-centre-danalyse-de-machool\/\">Comprendre le centre d\u2019analyse de Machool<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7538\"><a href=\"https:\/\/www.machool.com\/fr\/prereglages-comment-faire\/\">Pr\u00e9r\u00e9glages<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7560\"><a href=\"https:\/\/www.machool.com\/fr\/impression-directe\/\">Impression directe<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7543\"><a href=\"https:\/\/www.machool.com\/fr\/support-centre-de-support\/\">Centre de support<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7688\"><a href=\"https:\/\/www.machool.com\/fr\/support-portail-des-retours\/\">Portail des retours<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8029\"><a href=\"https:\/\/www.machool.com\/fr\/support-integration-de-zonos\/\">Support \u2013 Int\u00e9gration de Zonos<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><!-- Themovaiton Sidebar Wrap after -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc3fa65\" data-id=\"bc3fa65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef850c1 elementor-widget elementor-widget-spacer\" data-id=\"ef850c1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d85f2 elementor-widget elementor-widget-heading\" data-id=\"62d85f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9sentation de Machool Support 2.0  <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12db6fa elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"12db6fa\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95b3aa3 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"95b3aa3\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\">Nous sommes ravis d'annoncer Machool Support 2.0, une nouvelle exp\u00e9rience de support dans l'application ! Avec Support 2.0, vous pouvez maintenant ouvrir des tickets et rapporter des probl\u00e8mes directement dans l'application Machool, simplifiant ainsi la communication et fournissant des mises \u00e0 jour en temps r\u00e9el sur le statut de votre ticket. <\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e1e06f elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"3e1e06f\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h3 class=\"elementor-icon-box-title\">\n                        Acc\u00e9der au Centre d'assistance                    <\/h3>\n                                        <p class=\"elementor-icon-box-description\"><p>Pour commencer, vous pouvez acc\u00e9der au Centre d'assistance de deux mani\u00e8res :<\/p>\n<ol>\n<li><strong>Cliquez sur l'ic\u00f4ne du point d'interrogation :<\/strong> recherchez le point d'interrogation encercl\u00e9 dans le coin sup\u00e9rieur droit de l'\u00e9cran.<\/li>\n<li><strong>Menu d\u00e9roulant :<\/strong> Cliquez sur le nom de votre compte et s\u00e9lectionnez <strong>Support Center<\/strong> dans le menu d\u00e9roulant.<\/li>\n<\/ol><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64d3948 elementor-widget elementor-widget-image\" data-id=\"64d3948\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Screenshot\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzUwNCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMTFcLzAxLWVuLmpwZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2458\" height=\"1110\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en.jpg\" class=\"attachment-full size-full lazyload\" alt=\"App home page\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en.jpg 2458w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-300x135.jpg 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-1024x462.jpg 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-768x347.jpg 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-1536x694.jpg 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-2048x925.jpg 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-89x40.jpg 89w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-177x80.jpg 177w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-394x178.jpg 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-915x413.jpg 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-1240x560.jpg 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/01-en-1920x867.jpg 1920w\" data-sizes=\"(max-width: 2458px) 100vw, 2458px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2458px; --smush-placeholder-aspect-ratio: 2458\/1110;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27972e4 elementor-widget elementor-widget-spacer\" data-id=\"27972e4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f90211a elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"f90211a\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h3 class=\"elementor-icon-box-title\">\n                        Vue d'ensemble du centre de support                    <\/h3>\n                                        <p class=\"elementor-icon-box-description\"><p>Dans le Centre d'assistance, vous trouverez une vue d'ensemble de tous les tickets ouverts par vous ou par les employ\u00e9s de votre compte. Le tableau de bord des tickets affiche l'\u00e9tat actuel de chaque ticket. <\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e0f803 elementor-widget elementor-widget-image\" data-id=\"7e0f803\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"02-en\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzUwOCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMTFcLzAyLWVuLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2332\" height=\"1182\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en.png\" class=\"attachment-full size-full lazyload\" alt=\"Support center home\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en.png 2332w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-300x152.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-1024x519.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-768x389.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-1536x779.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-2048x1038.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-79x40.png 79w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-158x80.png 158w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-394x200.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-915x464.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-1240x629.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/02-en-1920x973.png 1920w\" data-sizes=\"(max-width: 2332px) 100vw, 2332px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2332px; --smush-placeholder-aspect-ratio: 2332\/1182;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e878b9 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"3e878b9\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        Soumettre un nouveau ticket                    <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Pour ouvrir un nouveau ticket, cliquez sur <strong>Soumettre un nouveau ticket<\/strong>. Sur cette page, vous trouverez plusieurs champs pour fournir les d\u00e9tails n\u00e9cessaires \u00e0 votre demande.   <\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1207412 elementor-widget elementor-widget-image\" data-id=\"1207412\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"03-en\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzUxMCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMTFcLzAzLWVuLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2340\" height=\"364\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en.png\" class=\"attachment-full size-full lazyload\" alt=\"Submit a new ticket button\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en.png 2340w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-300x47.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-1024x159.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-768x119.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-1536x239.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-2048x319.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-257x40.png 257w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-514x80.png 514w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-394x61.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-915x142.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-1240x193.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/03-en-1920x299.png 1920w\" data-sizes=\"(max-width: 2340px) 100vw, 2340px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2340px; --smush-placeholder-aspect-ratio: 2340\/364;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a05ce4 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"9a05ce4\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Dans la section des champs, commencez par s\u00e9lectionner votre langue pr\u00e9f\u00e9r\u00e9e (anglais ou fran\u00e7ais), puis fournissez un bref sujet pour d\u00e9crire le probl\u00e8me ou la question. Ensuite, choisissez le service d'assistance appropri\u00e9 (tel que l'assistance \u00e0 la client\u00e8le, l'assistance technique, l'assistance aux r\u00e9clamations ou l'assistance \u00e0 la facturation), ainsi que la cat\u00e9gorie et, le cas \u00e9ch\u00e9ant, s\u00e9lectionnez une sous-cat\u00e9gorie pour plus de d\u00e9tails. <\/p>\n<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc8c84 elementor-widget elementor-widget-image\" data-id=\"4bc8c84\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"04-en\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzUxNCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMTFcLzA0LWVuLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2226\" height=\"1354\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en.png\" class=\"attachment-full size-full lazyload\" alt=\"Request detail\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en.png 2226w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-300x182.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-1024x623.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-768x467.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-1536x934.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-2048x1246.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-66x40.png 66w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-132x80.png 132w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-394x240.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-915x557.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-1240x754.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/04-en-1776x1080.png 1776w\" data-sizes=\"(max-width: 2226px) 100vw, 2226px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2226px; --smush-placeholder-aspect-ratio: 2226\/1354;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-691258e elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"691258e\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Fournissez des informations d\u00e9taill\u00e9es sur le probl\u00e8me dans le champ de description et joignez tout document justificatif en rapport avec votre ticket. Une fois tous les champs remplis, cliquez sur Soumettre le ticket pour finaliser votre demande. <\/p>\n<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fdfebd elementor-widget elementor-widget-image\" data-id=\"2fdfebd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"05-en\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzUxNiwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMTFcLzA1LWVuLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1470\" height=\"1398\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en.png\" class=\"attachment-full size-full lazyload\" alt=\"Request details\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en.png 1470w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en-300x285.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en-1024x974.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en-768x730.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en-42x40.png 42w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en-84x80.png 84w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en-319x303.png 319w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en-736x700.png 736w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en-999x950.png 999w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/05-en-1136x1080.png 1136w\" data-sizes=\"(max-width: 1470px) 100vw, 1470px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1470px; --smush-placeholder-aspect-ratio: 1470\/1398;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28b431c elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"28b431c\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        Suivi de votre billet                    <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Pour donner suite \u00e0 un ticket existant, rendez-vous dans le Centre d'assistance et cliquez sur le num\u00e9ro de ticket vert associ\u00e9 \u00e0 votre demande.  <\/p><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98a76af elementor-widget elementor-widget-image\" data-id=\"98a76af\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"06-en\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzUxOCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMTFcLzA2LWVuLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1928\" height=\"472\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en.png\" class=\"attachment-full size-full lazyload\" alt=\"Support center home with ticket\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en.png 1928w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en-300x73.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en-1024x251.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en-768x188.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en-1536x376.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en-163x40.png 163w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en-327x80.png 327w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en-394x96.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en-915x224.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en-1240x304.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/06-en-1920x470.png 1920w\" data-sizes=\"(max-width: 1928px) 100vw, 1928px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1928px; --smush-placeholder-aspect-ratio: 1928\/472;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca5ec57 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"ca5ec57\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Cela ouvre une vue d\u00e9taill\u00e9e du ticket, o\u00f9 vous pouvez :<\/p>\n<ul>\n<li><strong>V\u00e9rifiez les mises \u00e0 jour du statut :<\/strong> Surveillez le statut en temps r\u00e9el de votre ticket, tel que \"En cours de traitement\", \"En cours d'investigation\" ou \"Escalad\u00e9\". Vous verrez \u00e9galement toute activit\u00e9 ou mise \u00e0 jour r\u00e9cente de notre \u00e9quipe d'assistance. <\/li>\n<li><strong>Examinez les r\u00e9ponses des agents :<\/strong> Chaque ticket contient des r\u00e9ponses de nos agents, qui peuvent demander des d\u00e9tails suppl\u00e9mentaires, partager des \u00e9tapes de d\u00e9pannage ou fournir des mises \u00e0 jour sur l'avancement de la r\u00e9solution.<\/li>\n<li><strong>R\u00e9pondre \u00e0 l'agent :<\/strong> Si vous avez plus d'informations \u00e0 ajouter ou si vous voulez donner suite \u00e0 la r\u00e9ponse de l'agent, utilisez le champ de r\u00e9ponse pour communiquer directement dans le ticket. C'est le meilleur endroit pour t\u00e9l\u00e9charger des documents suppl\u00e9mentaires, des captures d'\u00e9cran ou des d\u00e9tails qui pourraient aider \u00e0 acc\u00e9l\u00e9rer la r\u00e9solution. <\/li>\n<li><strong>Ajouter des pi\u00e8ces jointes :<\/strong> Si vous avez de nouveaux documents ou fichiers \u00e0 l'appui de votre dossier, joignez-les directement dans la vue du ticket. Notre \u00e9quipe disposera ainsi des informations les plus r\u00e9centes pour r\u00e9soudre efficacement votre probl\u00e8me. <\/li>\n<\/ul>\n<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec0a0d elementor-widget elementor-widget-image\" data-id=\"6ec0a0d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"07-en\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzUyMCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNFwvMTFcLzA3LWVuLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1404\" height=\"1226\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en.png\" class=\"attachment-full size-full lazyload\" alt=\"Support center message page\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en.png 1404w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en-300x262.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en-1024x894.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en-768x671.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en-46x40.png 46w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en-92x80.png 92w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en-347x303.png 347w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en-802x700.png 802w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en-1088x950.png 1088w, https:\/\/www.machool.com\/wp-content\/uploads\/2024\/11\/07-en-1237x1080.png 1237w\" data-sizes=\"(max-width: 1404px) 100vw, 1404px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1404px; --smush-placeholder-aspect-ratio: 1404\/1226;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f88d228 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"f88d228\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p>Chaque conversation de ticket est stock\u00e9e en toute s\u00e9curit\u00e9 dans votre Centre d'assistance, ce qui vous permet, ainsi qu'\u00e0 votre \u00e9quipe, de disposer d'un enregistrement complet de toutes les interactions et de garantir un acc\u00e8s facile aux communications d'assistance ant\u00e9rieures.<\/p>\n<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97a28cb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"97a28cb\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f53bf61 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"f53bf61\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><p><strong>Avec Machool Support 2.0, la gestion des demandes de support est plus facile que jamais, offrant une exp\u00e9rience plus efficace, transparente et r\u00e9active directement depuis votre tableau de bord Machool.<\/strong><br><br>  Pour plus d'assistance, veuillez contacter notre Centre d'assistance. Bonne exp\u00e9dition !   <\/p>\n<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0114d54 elementor-widget elementor-widget-spacer\" data-id=\"0114d54\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-652ff27 elementor-widget elementor-widget-text-editor\" data-id=\"652ff27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Vous n&rsquo;avez pas trouv\u00e9 les r\u00e9ponses que vous cherchiez ? <a class=\"email-link\" href=\"https:\/\/www.machool.com\/fr\/contact-us\/\">Cliquez ici<\/a> <span style=\"color: inherit; font-family: inherit; font-style: inherit; font-weight: inherit;\">pour nous contacter <\/span>.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8120afd elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8120afd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a153a6\" data-id=\"2a153a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Centre d&rsquo;assistance Pr\u00e9sentation de Machool Support 2.0 Nous sommes ravis d&rsquo;annoncer Machool Support 2.0, une nouvelle exp\u00e9rience de support dans l&rsquo;application ! Avec Support 2.0, vous pouvez maintenant ouvrir des tickets et rapporter des probl\u00e8mes directement dans l&rsquo;application Machool, simplifiant &hellip; <a href=\"https:\/\/www.machool.com\/fr\/support-centre-de-support\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7521","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/comments?post=7521"}],"version-history":[{"count":0,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7521\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/media?parent=7521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}