{"id":7226,"date":"2017-05-30T23:22:40","date_gmt":"2017-05-31T06:22:40","guid":{"rendered":"https:\/\/www.machool.com\/centre-dassistance\/"},"modified":"2026-10-07T15:31:23","modified_gmt":"2026-10-07T22:31:23","slug":"centre-dassistance","status":"publish","type":"page","link":"https:\/\/www.machool.com\/fr\/centre-dassistance\/","title":{"rendered":"Centre d&rsquo;assistance"},"content":{"rendered":"\n<!-- ============================================================\n     MACHOOL - KNOWLEDGE CENTER v1  (paste into a WordPress \"Custom HTML\" block)\n     URL stays \/support-center\/. Page title becomes \"Knowledge Center\".\n     Changing the WP page Title does NOT change the slug on a published page,\n     so the URL is safe. Do the same on the FR translation (\/fr\/centre-dassistance\/).\n\n     Shares the Home\/Product\/Pricing\/About\/Contact\/Careers design system.\n     The FAQ uses native <details>\/<summary>, which needs no JS at all.\n     There is ONE script, at the very bottom: a live filter for the 25 topic\n     cards. It is written defensively after what we learned integrating Product:\n       - no \"&&\" anywhere (WordPress turns & into &#038; and that broke JS before)\n       - no \"\/\/\" comments, only block comments (an HTML minifier that strips\n         newlines would otherwise comment out the rest of the file)\n       - wrapped in DOMContentLoaded (the JS field can output into <head>,\n         before the cards exist)\n     PROGRESSIVE ENHANCEMENT: every card is visible in the HTML. The script only\n     HIDES things. If it never runs, all 25 topics simply stay on screen and the\n     search box falls back to submitting to WordPress core search. Nothing breaks.\n     NO images. The 25 topic icons from the old page are dropped on purpose:\n     25 small icons in mixed styles read as noise, and they are decorative only.\n\n     LINK FIXES APPLIED (the live page has these wrong):\n       - woocommerce rules had a DOUBLE trailing slash\n       - customtemplate \/ directprint \/ batch \/ advanced_shipping_rules were\n         missing their trailing slash, causing a 301 on every click\n\n     >>> NEEDS A DECISION <<<\n       URLS: RESOLVED 2026-08-13. The old hub page and the sidebar menu\n       disagreed on two links. The live sidebar was checked again and both of\n       these are confirmed correct, so the hub now matches:\n         Presets     \/support-presets\/            (not \/support-presets-2\/)\n         Bulk Ship   \/support-machool_bulkship\/   (not \/support-machool_connect\/)\n       The two stale URLs still exist as pages. Delete or 301 them so they stop\n       competing in search with the live versions.\n       [[KEYWORDS]] Some cards carry a data-kw attribute holding extra search\n       terms that do not appear in the visible title (for example \"billing\" on\n       Machool Wallet). These are best guesses. Review them, and add more as you\n       learn what people actually type. Editing data-kw needs no code changes.\n\n     .mch scoped  \/  FR  \/  no invented figures\n     2026-09-04: 22 of 25 topic links pointed at '\/fr\/' + the ENGLISH slug and\n     returned 404. All remapped to the real production FR slugs.\n     ============================================================ -->\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600&amp;family=Plus+Jakarta+Sans:wght@500;600;700;800&amp;display=swap\" rel=\"stylesheet\">\n\n<style>\n\/* ---- THEME CONTAINER RESET (Stratus) ----------------------------------\n   The theme wraps page content in .content-editor and applies\n   padding:40px 15px and max-width:1170px. That adds a dead gap above the\n   hero and stops full bleed bands reaching the screen edges. Neutralised.\n\n   Intentionally NOT scoped to .mch, because it has to reach an ANCESTOR of\n   our wrapper. Safe: this <style> block only exists on pages where this file\n   is pasted, so no other page is affected. Verified on About, 2026-08-10.\n   ---------------------------------------------------------------------- *\/\n.inner-container > .content-editor,\n.content .inner-container > .content-editor{\n  width:100% !important;\n  max-width:none !important;\n  padding:0 !important;\n  margin:0 !important;\n}\n<\/style>\n<div class=\"mch mch-kc\"\n     data-ph=\"Filtrer {n} sujets : ramassage, Shopify, \u00e9tiquettes\"\n     data-topic=\" sujet\" data-topics=\" sujets\"\n     data-matching=\"correspondant \u00e0 votre recherche\" data-clear=\"Effacer\">\n\n<!-- ===================== HERO ===================== -->\n<section class=\"mch-khero\">\n  <div class=\"mch-khero-in\">\n    <span class=\"mch-eyebrow\"><span class=\"mch-dot\"><\/span>Assistance<\/span>\n    <h1>Centre de <em>connaissances<\/em><\/h1>\n    <p>Un guide complet pour utiliser Machool. Cr\u00e9ez un compte, faites un envoi, connectez votre boutique et g\u00e9rez les documents qui suivent.<\/p>\n\n    <!-- [[SEARCH]] plain GET form to WordPress core search. Delete this block if unwanted. -->\n    <form class=\"mch-ksearch\" action=\"\/\" method=\"get\" role=\"search\">\n      <label class=\"mch-lbl\" for=\"mch-s\" style=\"position:absolute;left:-9999px;\">Rechercher dans le Centre de connaissances<\/label>\n      <input id=\"mch-s\" type=\"search\" name=\"s\" placeholder=\"Rechercher un sujet : ramassage, Shopify, \u00e9tiquettes\">\n      <input type=\"hidden\" name=\"post_type\" value=\"page\">\n      <button class=\"mch-btn-primary\" type=\"submit\">Rechercher<\/button>\n    <\/form>\n    <p class=\"mch-kcount\" aria-live=\"polite\"><\/p>\n  <\/div>\n<\/section>\n\n<!-- ===================== BASICS ===================== -->\n<section class=\"mch-cat\">\n  <div class=\"mch-cat-in\">\n    <h2>Les bases<\/h2>\n    <p class=\"mch-catnote\">Commencez ici. Compte, envois, facturation et tout ce que chacun utilise.<\/p>\n    <div class=\"mch-tgrid\">\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/soutien-vue-densemble\/\"><span class=\"mch-tname\">Aper\u00e7u de Machool<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-configuration\/\"><span class=\"mch-tname\">Cr\u00e9ation du compte<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-compte\/\"><span class=\"mch-tname\">Gestion du compte<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/soutien-expedition\/\" data-kw=\"label create ship tracking\"><span class=\"mch-tname\">Cr\u00e9er un envoi<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-importation-csv\/\" data-kw=\"csv address book contacts upload\"><span class=\"mch-tname\">Importer des destinataires<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-integrations\/\" data-kw=\"integration purolator fedex own carrier account\"><span class=\"mch-tname\">Utilisez votre propre compte<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/frais-dajustement\/\" data-kw=\"billing invoice charges\"><span class=\"mch-tname\">Frais d'ajustement<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/soutien-aux-prestataires-de-services\/\" data-kw=\"courier carrier contact missing package exception\"><span class=\"mch-tname\">Assistance des transporteurs<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/portefeuille-machool\/\" data-kw=\"billing payment funds\"><span class=\"mch-tname\">Portefeuille Machool<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-centre-de-support\/\" data-kw=\"ticket tickets help request\"><span class=\"mch-tname\">Billets d'assistance<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-portail-des-retours\/\" data-kw=\"returns return label portal\"><span class=\"mch-tname\">Centre de retours<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-integration-de-zonos\/\" data-kw=\"customs duties taxes international\"><span class=\"mch-tname\">Configuration de Zonos<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ===================== E-COMMERCE ===================== -->\n<section class=\"mch-cat\">\n  <div class=\"mch-cat-in\">\n    <h2>E-commerce<\/h2>\n    <p class=\"mch-catnote\">Connectez une boutique, importez les commandes et affichez les tarifs en direct au paiement.<\/p>\n    <div class=\"mch-tgrid\">\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-ecommerce\/\" data-kw=\"store shop integration\"><span class=\"mch-tname\">Int\u00e9gration e-commerce<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/regles-dexpedition-avancees-de-shopify\/\"><span class=\"mch-tname\">Extension Shopify et r\u00e8gles d'exp\u00e9dition<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/regles-dexpedition-avancees-de-woocommerce\/\"><span class=\"mch-tname\">Extension WooCommerce et r\u00e8gles<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-machool_bulkship\/\" data-kw=\"bulk connect\"><span class=\"mch-tname\">Machool Bulk Ship<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- ===================== SHIPPING FEATURES ===================== -->\n<section class=\"mch-cat\">\n  <div class=\"mch-cat-in\">\n    <h2>Fonctions d'exp\u00e9dition<\/h2>\n    <p class=\"mch-catnote\">Les outils qui font gagner du temps quand vous exp\u00e9diez r\u00e9guli\u00e8rement.<\/p>\n    <div class=\"mch-tgrid\">\n<!-- HIDDEN 2026-10-07: Local pickup feature temporarily unavailable. Restore this card when the feature returns.\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/livraison-a-un-point-de-ramassage-local\/\" data-kw=\"drop off location\"><span class=\"mch-tname\">Point de ramassage local<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n-->\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-demande-denlevement\/\" data-kw=\"schedule collection\"><span class=\"mch-tname\">Planifier un ramassage<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-comprendre-le-centre-danalyse-de-machool\/\" data-kw=\"reports reporting data insights\"><span class=\"mch-tname\">Centre d'analytique<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <!-- [[PRESETS]] confirm whether this is \/support-presets\/ or \/support-presets-2\/ -->\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/prereglages-comment-faire\/\" data-kw=\"preset defaults\"><span class=\"mch-tname\">Pr\u00e9r\u00e9glages d'exp\u00e9dition<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-modeles-personnalises-pour-vos-paquets\/\" data-kw=\"package box template dimensions\"><span class=\"mch-tname\">Mod\u00e8les de colis personnalis\u00e9s<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/impression-directe\/\" data-kw=\"printer printing labels\"><span class=\"mch-tname\">Impression directe<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-expedition-par-lots\/\" data-kw=\"bulk labels print\"><span class=\"mch-tname\">\u00c9tiquettes par lots<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/support-notifications-denvoi-avancees\/\" data-kw=\"email notification tracking updates\"><span class=\"mch-tname\">Notifications d'envoi<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n      <a class=\"mch-t\" href=\"https:\/\/www.machool.com\/fr\/solution-api-machool\/\" data-kw=\"developer api integration\"><span class=\"mch-tname\">API Machool<\/span><span class=\"mch-tgo\">\u203a<\/span><\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- shown by the script only when a filter matches nothing -->\n<div class=\"mch-kempty\" style=\"display:none\">\n  <div class=\"mch-kempty-in\">\n    <h3>Aucun sujet ne correspond.<\/h3>\n    <p>Essayez un mot plus court, ou \u00e9crivez-nous directement.<\/p>\n    <a class=\"mch-btn-primary\" href=\"https:\/\/www.machool.com\/fr\/contact-us\/\">Nous joindre<\/a>\n  <\/div>\n<\/div>\n\n<!-- ===================== FAQ ===================== -->\n<section class=\"mch-faq\">\n  <div class=\"mch-faq-in\">\n    <span class=\"mch-lbl\">FAQ<\/span>\n    <h2>Questions fr\u00e9quentes<\/h2>\n\n    <details class=\"mch-q\">\n      <summary>Puis-je exp\u00e9dier des mati\u00e8res dangereuses&nbsp;?<\/summary>\n      <div class=\"mch-qa\">\n        <p>Les marchandises dangereuses, telles que d\u00e9finies par le <a href=\"https:\/\/tc.canada.ca\/fr\/marchandises-dangereuses\/table-matieres\" rel=\"noopener\" target=\"_blank\">R\u00e8glement sur le transport des marchandises dangereuses<\/a>, sont des objets non postables.<\/p>\n        <p>Purolator est actuellement le seul transporteur canadien sur Machool \u00e0 les accepter, et seulement si votre entreprise compte un sp\u00e9cialiste certifi\u00e9 des marchandises dangereuses et que le produit fait partie des marchandises accept\u00e9es. S\u00e9lectionnez \u00ab&nbsp;Marchandises dangereuses&nbsp;\u00bb dans les options de service au moment de cr\u00e9er l'envoi.<\/p>\n        <p>V\u00e9rifiez aupr\u00e8s du transporteur ses propres exigences pour tout ce qui demande un \u00e9tiquetage ou une manutention particuli\u00e8re. Certains envois exigent des formulaires ou des \u00e9tiquettes suppl\u00e9mentaires \u00e0 produire hors de Machool.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"mch-q\">\n      <summary>Qu'est-ce qu'un objet non postable&nbsp;?<\/summary>\n      <div class=\"mch-qa\">\n        <p>De fa\u00e7on g\u00e9n\u00e9rale, tout envoi qui&nbsp;:<\/p>\n        <ul>\n          <li>Est interdit par la loi&nbsp;: objets ill\u00e9gaux, mat\u00e9riel obsc\u00e8ne ou tout ce qui ne peut \u00eatre import\u00e9 ni envoy\u00e9 par la poste<\/li>\n          <li>Ne respecte pas certaines caract\u00e9ristiques physiques ou exigences de marquage<\/li>\n          <li>Contient des produits ou substances pouvant blesser le personnel, endommager l'\u00e9quipement postal ou coincer d'autres articles<\/li>\n          <li>Contient du mat\u00e9riel sexuellement explicite, sauf s'il est envoy\u00e9 dans une enveloppe opaque portant la mention \u00ab&nbsp;MAT\u00c9RIEL POUR ADULTES&nbsp;\u00bb ou l'\u00e9quivalent<\/li>\n        <\/ul>\n        <p>Il vous revient de confirmer qu'un article peut \u00eatre post\u00e9. Consultez le <a href=\"https:\/\/laws-lois.justice.gc.ca\/fra\/reglements\/DORS-90-10\/TexteComplet.html\" rel=\"noopener\" target=\"_blank\">R\u00e8glement sur les objets non postables<\/a> pris en vertu de la Loi sur la Soci\u00e9t\u00e9 canadienne des postes.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"mch-q\">\n      <summary>Comment planifier un ramassage&nbsp;?<\/summary>\n      <div class=\"mch-qa\">\n        <p>Une fois la commande cr\u00e9\u00e9e et l'\u00e9tiquette imprim\u00e9e, allez \u00e0 G\u00e9rer, puis Ramassages. Choisissez votre transporteur dans le menu d\u00e9roulant et remplissez les champs requis.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"mch-q\">\n      <summary>Comment modifier un ramassage&nbsp;?<\/summary>\n      <div class=\"mch-qa\">\n        <p>Allez \u00e0 G\u00e9rer, puis Ramassages. S\u00e9lectionnez le transporteur utilis\u00e9, cliquez sur Modifier le ramassage, apportez vos changements et confirmez.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"mch-q\">\n      <summary>Comment suivre un envoi&nbsp;?<\/summary>\n      <div class=\"mch-qa\">\n        <p>Une fois l'envoi ramass\u00e9 ou d\u00e9pos\u00e9, allez \u00e0 G\u00e9rer, puis Envois. Trouvez l'envoi et cliquez sur son num\u00e9ro de suivi.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"mch-q\">\n      <summary>Comment r\u00e9imprimer une \u00e9tiquette&nbsp;?<\/summary>\n      <div class=\"mch-qa\">\n        <p>Allez \u00e0 G\u00e9rer, puis Envois. Trouvez l'envoi en s\u00e9lectionnant le transporteur dans le menu d\u00e9roulant et en indiquant la date d'exp\u00e9dition. Choisissez \u00ab&nbsp;\u00c9tiquette d'exp\u00e9dition&nbsp;\u00bb dans le menu des actions.<\/p>\n      <\/div>\n    <\/details>\n\n    <details class=\"mch-q\">\n      <summary>Comment annuler un envoi&nbsp;?<\/summary>\n      <div class=\"mch-qa\">\n        <p>Tant qu'il n'a pas \u00e9t\u00e9 d\u00e9pos\u00e9 ni ramass\u00e9, allez \u00e0 G\u00e9rer, puis Envois. Trouvez l'envoi par transporteur et par date, puis choisissez \u00ab&nbsp;Annuler l'envoi&nbsp;\u00bb dans le menu des actions.<\/p>\n      <\/div>\n    <\/details>\n\n  <\/div>\n<\/section>\n\n<!-- ===================== STILL STUCK ===================== -->\n<section class=\"mch-stuck\">\n  <h2>Toujours bloqu\u00e9&nbsp;?<\/h2>\n  <p>Si rien de ce qui pr\u00e9c\u00e8de ne r\u00e9pond \u00e0 votre question, une personne lira votre message.<\/p>\n  <a class=\"mch-btn-primary\" href=\"https:\/\/www.machool.com\/fr\/contact-us\/\">Nous joindre<\/a>\n<\/section>\n\n<\/div>\n\n<!-- ============================================================\n     LIVE FILTER for the 25 topic cards.\n     If you split this page across HTML \/ CSS \/ JavaScript tabs, put everything\n     BETWEEN the script tags into the JavaScript tab, and drop the tags.\n     Rules followed here on purpose: no \"&&\", no \"\/\/\" comments, DOMContentLoaded.\n     ============================================================ -->\n\n<!-- ============================ END MACHOOL KNOWLEDGE CENTER v1 ============================ -->\n","protected":false},"excerpt":{"rendered":"<p>Assistance Centre de connaissances Un guide complet pour utiliser Machool. Cr\u00e9ez un compte, faites un envoi, connectez votre boutique et g\u00e9rez les documents qui suivent. Rechercher dans le Centre de connaissances Rechercher Les bases Commencez ici. Compte, envois, facturation et &hellip; <a href=\"https:\/\/www.machool.com\/fr\/centre-dassistance\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":126,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7226","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/comments?post=7226"}],"version-history":[{"count":3,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7226\/revisions"}],"predecessor-version":[{"id":8808,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7226\/revisions\/8808"}],"wp:attachment":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/media?parent=7226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}