{"id":7215,"date":"2019-06-27T16:12:01","date_gmt":"2019-06-27T23:12:01","guid":{"rendered":"https:\/\/www.machool.com\/soutien-expedition\/"},"modified":"2025-09-12T10:04:40","modified_gmt":"2025-09-12T17:04:40","slug":"soutien-expedition","status":"publish","type":"page","link":"https:\/\/www.machool.com\/fr\/soutien-expedition\/","title":{"rendered":"Soutien &#8211; exp\u00e9dition"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7215\" class=\"elementor elementor-7215 elementor-583\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-jcpoldy elementor-section-height-min-height elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"jcpoldy\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bsvdawm\" data-id=\"bsvdawm\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fxsfiac elementor-view-default elementor-position-top elementor-invisible elementor-widget elementor-widget-themo-header\" data-id=\"fxsfiac\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h1 class=\"elementor-icon-box-title\">\n                        Centre d'assistance                    <\/h1>\n                                        <p class=\"elementor-icon-box-description\"><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-349aca7 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"349aca7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c019b5b\" data-id=\"c019b5b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e01e8a2 elementor-widget elementor-widget-spacer\" data-id=\"e01e8a2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<!-- Themovaiton Sidebar Wrap before --><div class=\"sidebar th-widget-area th-sidebar-widget\">\t\t<div class=\"elementor-element elementor-element-bd47693 support-sidebar elementor-widget elementor-widget-sidebar\" data-id=\"bd47693\" data-element_type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div id=\"nav_menu-2\" class=\"widget widget_nav_menu\"><div class=\"menu-support-french-container\"><ul id=\"menu-support-french\" class=\"menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-7539\"><a href=\"https:\/\/www.machool.com\/fr\/centre-dassistance\/\">Centre d\u2019assistance<\/a>\n<ul class=\"sub-menu\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7562\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-vue-densemble\/\">Soutien \u2013 vue d\u2019ensemble<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7542\"><a href=\"https:\/\/www.machool.com\/fr\/support-configuration\/\">Configuration<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7551\"><a href=\"https:\/\/www.machool.com\/fr\/support-compte\/\">Compte<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7563\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-expedition\/\">Soutien \u2013 exp\u00e9dition<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7546\"><a href=\"https:\/\/www.machool.com\/fr\/support-ecommerce\/\">Cybercommerce<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7547\"><a href=\"https:\/\/www.machool.com\/fr\/support-integrations\/\">Int\u00e9grations<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7534\"><a href=\"https:\/\/www.machool.com\/fr\/support-importation-csv\/\">Importation CSV<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7557\"><a href=\"https:\/\/www.machool.com\/fr\/regles-dexpedition-avancees-de-shopify\/\">R\u00e8gles d\u2019exp\u00e9dition avanc\u00e9es de Shopify<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7556\"><a href=\"https:\/\/www.machool.com\/fr\/regles-dexpedition-avancees-de-woocommerce\/\">R\u00e8gles d\u2019exp\u00e9dition avanc\u00e9es de WooCommerce<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7535\"><a href=\"https:\/\/www.machool.com\/fr\/support-expedition-par-lots\/\">Exp\u00e9dition par lots<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7548\"><a href=\"https:\/\/www.machool.com\/fr\/support-modeles-personnalises-pour-vos-paquets\/\">Mod\u00e8les personnalis\u00e9s pour vos paquets<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7533\"><a href=\"https:\/\/www.machool.com\/fr\/support-machool_bulkship\/\">Machool Bulk Ship<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7536\"><a href=\"https:\/\/www.machool.com\/fr\/support-notifications-denvoi-avancees\/\">Notifications d\u2019envoi avanc\u00e9es<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7564\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-aux-prestataires-de-services\/\">Soutien aux prestataires de services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7565\"><a href=\"https:\/\/www.machool.com\/fr\/frais-dajustement\/\">Frais d\u2019ajustement<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7561\"><a href=\"https:\/\/www.machool.com\/fr\/livraison-a-un-point-de-ramassage-local\/\">Livraison \u00e0 un point de ramassage local<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7558\"><a href=\"https:\/\/www.machool.com\/fr\/solution-api-machool\/\">Solution API Machool<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7544\"><a href=\"https:\/\/www.machool.com\/fr\/support-demande-denlevement\/\">Demande de ramassage<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7545\"><a href=\"https:\/\/www.machool.com\/fr\/support-comprendre-le-centre-danalyse-de-machool\/\">Comprendre le centre d\u2019analyse de Machool<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7538\"><a href=\"https:\/\/www.machool.com\/fr\/prereglages-comment-faire\/\">Pr\u00e9r\u00e9glages<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7560\"><a href=\"https:\/\/www.machool.com\/fr\/impression-directe\/\">Impression directe<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7543\"><a href=\"https:\/\/www.machool.com\/fr\/support-centre-de-support\/\">Centre de support<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7688\"><a href=\"https:\/\/www.machool.com\/fr\/support-portail-des-retours\/\">Portail des retours<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8029\"><a href=\"https:\/\/www.machool.com\/fr\/support-integration-de-zonos\/\">Support \u2013 Int\u00e9gration de Zonos<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><!-- Themovaiton Sidebar Wrap after -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-86978db\" data-id=\"86978db\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-870d9f7 elementor-widget elementor-widget-spacer\" data-id=\"870d9f7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7870f6 elementor-widget elementor-widget-heading\" data-id=\"b7870f6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Effectuer un transfert<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5ae0da elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e5ae0da\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-403ec82 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"403ec82\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h3 class=\"elementor-icon-box-title\">\n                        Cr\u00e9er un envoi                    <\/h3>\n                                        <p class=\"elementor-icon-box-description\">Exp\u00e9diez un colis en quelques minutes avec notre <a class=\"email-link\" href=\"https:\/\/www.machool.com\/fr\/\">solution de livraison e-commerce<\/a>! Il vous suffit de suivre les \u00e9tapes suivantes :\n<ol>\n<li>Connectez-vous \u00e0 votre compte et cliquez sur \"Exp\u00e9dier\".<\/li>\n<li>Saisissez le pr\u00e9nom, le nom, l'adresse \u00e9lectronique, le num\u00e9ro de t\u00e9l\u00e9phone et le centre de co\u00fbts de l'exp\u00e9diteur.  <\/li>\n<li>Saisissez les \"Informations sur le destinataire\" (pr\u00e9nom, nom, soci\u00e9t\u00e9, r\u00e9f\u00e9rence, adresse \u00e9lectronique du destinataire, adresse compl\u00e8te).<\/li>\n<li>Saisissez les \"informations sur l'article\" (type, taille et poids de l'article). Vous pouvez ajouter plusieurs colis \u00e0 l'envoi en s\u00e9lectionnant \"Ajouter plusieurs pi\u00e8ces\".<\/li>\n<li>Comparez tous les prestataires de services en fonction du d\u00e9lai de livraison et du co\u00fbt. S\u00e9lectionnez le <a class=\"email-link\" href=\"https:\/\/www.machool.com\/fr\/produit\/\">tarif de livraison \u00e0 rabais<\/a> qui vous convient le mieux et choisissez le type de livraison et d'assurance que vous souhaitez.<\/li>\n<li>Consultez votre r\u00e9capitulatif d'exp\u00e9dition et confirmez l'envoi.  <\/li>\n<li>Imprimez votre \u00e9tiquette d'exp\u00e9dition en cliquant sur l'ic\u00f4ne d'impression.<\/li>\n<li>Compl\u00e9tez votre envoi en programmant un enl\u00e8vement. Pour ce faire, s\u00e9lectionnez G\u00e9rer \u2192 Enl\u00e8vement. Choisissez ensuite votre\ndans la liste d\u00e9roulante et remplissez tous les champs requis pour planifier votre enl\u00e8vement.<\/li>\n<\/ol><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3c0a89 elementor-aspect-ratio-169 elementor-widget elementor-widget-video\" data-id=\"f3c0a89\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;,&quot;aspect_ratio&quot;:&quot;169&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-fit-aspect-ratio elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe lazyload\" allowfullscreen title=\"Lecteur vid\u00e9o vimeo\" data-src=\"https:\/\/player.vimeo.com\/video\/537446473?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=0&amp;portrait=0&amp;byline=0#t=\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" data-load-mode=\"1\"><\/iframe>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44fefdc elementor-widget elementor-widget-spacer\" data-id=\"44fefdc\" data-element_type=\"widget\" id=\"track\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4444c48 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"4444c48\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h3 class=\"elementor-icon-box-title\">\n                        Suivre un envoi                    <\/h3>\n                                        <p class=\"elementor-icon-box-description\">Pour consulter les d\u00e9tails du suivi de votre envoi, cliquez sur G\u00e9rer \u2192 Envois. Choisissez le prestataire de services avec lequel vous avez effectu\u00e9 un envoi et cliquez sur le num\u00e9ro de suivi \u00e0 c\u00f4t\u00e9 de l'heure d'envoi.<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e8d14d elementor-widget elementor-widget-image\" data-id=\"3e8d14d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"making shipment-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzgzMSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL21ha2luZy1zaGlwbWVudC1mci5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1706\" height=\"1110\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Tracking information\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr.png 1706w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr-300x195.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr-1024x666.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr-768x500.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr-1536x999.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr-61x40.png 61w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr-123x80.png 123w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr-394x256.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr-915x595.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr-1240x807.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment-fr-1660x1080.png 1660w\" data-sizes=\"(max-width: 1706px) 100vw, 1706px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1706px; --smush-placeholder-aspect-ratio: 1706\/1110;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f12028 elementor-widget elementor-widget-spacer\" data-id=\"0f12028\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f74b4e elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"1f74b4e\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h3 class=\"elementor-icon-box-title\">\n                        Modifier un envoi                    <\/h3>\n                                        <p class=\"elementor-icon-box-description\">Vous ne pouvez pas modifier un envoi une fois que vous avez termin\u00e9 une commande et qu'une \u00e9tiquette d'exp\u00e9dition a \u00e9t\u00e9 cr\u00e9\u00e9e. Pour modifier la commande, annulez l'envoi et cr\u00e9ez un nouvel envoi.<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f3b7b elementor-widget elementor-widget-spacer\" data-id=\"c6f3b7b\" data-element_type=\"widget\" id=\"cancel\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7177fad elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"7177fad\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h3 class=\"elementor-icon-box-title\">\n                        Annuler un envoi                    <\/h3>\n                                        <p class=\"elementor-icon-box-description\">Si les envois n'ont pas \u00e9t\u00e9 d\u00e9pos\u00e9s dans une installation ou enlev\u00e9s par un prestataire de services, ils peuvent \u00eatre annul\u00e9s.\nPour annuler votre envoi, allez dans la rubrique G\u00e9rer \u2192 Envois. Recherchez l'envoi en s\u00e9lectionnant le prestataire de services dans la liste d\u00e9roulante et saisissez la date de l'envoi. Lorsque vous avez trouv\u00e9 l'envoi, vous pouvez l'annuler en s\u00e9lectionnant \"Annuler l'envoi\" dans le menu des actions.<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a285723 elementor-widget elementor-widget-image\" data-id=\"a285723\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"making shipment02-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Nzg0MCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL21ha2luZy1zaGlwbWVudDAyLWZyLTEucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2354\" height=\"1246\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1.png\" class=\"attachment-full size-full lazyload\" alt=\"Shipping detail\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1.png 2354w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-300x159.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-1024x542.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-768x407.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-1536x813.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-2048x1084.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-76x40.png 76w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-151x80.png 151w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-394x209.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-915x484.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-1240x656.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/making-shipment02-fr-1-1920x1016.png 1920w\" data-sizes=\"(max-width: 2354px) 100vw, 2354px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2354px; --smush-placeholder-aspect-ratio: 2354\/1246;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5463be elementor-widget elementor-widget-spacer\" data-id=\"f5463be\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3cb24e elementor-widget elementor-widget-text-editor\" data-id=\"c3cb24e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Vous n&rsquo;avez pas trouv\u00e9 les r\u00e9ponses que vous cherchiez ? <a href=\"https:\/\/www.machool.com\/fr\/contact-2\/\" class=\"email-link\">Cliquez ici<\/a> <span style=\"color: inherit; font-family: inherit; font-style: inherit; font-weight: inherit;\">pour nous contacter <\/span>.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Centre d&rsquo;assistance Effectuer un transfert Cr\u00e9er un envoi Exp\u00e9diez un colis en quelques minutes avec notre solution de livraison e-commerce! Il vous suffit de suivre les \u00e9tapes suivantes : Connectez-vous \u00e0 votre compte et cliquez sur \u00ab\u00a0Exp\u00e9dier\u00a0\u00bb. Saisissez le pr\u00e9nom, &hellip; <a href=\"https:\/\/www.machool.com\/fr\/soutien-expedition\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":104,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7215","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/comments?post=7215"}],"version-history":[{"count":0,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7215\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/media?parent=7215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}