{"id":7190,"date":"2023-12-06T16:47:38","date_gmt":"2023-12-07T00:47:38","guid":{"rendered":"https:\/\/www.machool.com\/support-demande-denlevement\/"},"modified":"2026-02-27T08:15:02","modified_gmt":"2026-02-27T16:15:02","slug":"support-demande-denlevement","status":"publish","type":"page","link":"https:\/\/www.machool.com\/fr\/support-demande-denlevement\/","title":{"rendered":"Support &#8211; Demande de ramassage"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7190\" class=\"elementor elementor-7190 elementor-6314\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-jcpoldy elementor-section-height-min-height elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"jcpoldy\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bsvdawm\" data-id=\"bsvdawm\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fxsfiac elementor-view-default elementor-position-top elementor-invisible elementor-widget elementor-widget-themo-header\" data-id=\"fxsfiac\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h1 class=\"elementor-icon-box-title\">\n                        Centre d'assistance                    <\/h1>\n                                        <p class=\"elementor-icon-box-description\"><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78c2fc5 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78c2fc5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0735474\" data-id=\"0735474\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f56b3c0 elementor-widget elementor-widget-spacer\" data-id=\"f56b3c0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<!-- Themovaiton Sidebar Wrap before --><div class=\"sidebar th-widget-area th-sidebar-widget\">\t\t<div class=\"elementor-element elementor-element-28f123d support-sidebar elementor-widget elementor-widget-sidebar\" data-id=\"28f123d\" data-element_type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div id=\"nav_menu-2\" class=\"widget widget_nav_menu\"><div class=\"menu-support-french-container\"><ul id=\"menu-support-french\" class=\"menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-7539\"><a href=\"https:\/\/www.machool.com\/fr\/centre-dassistance\/\">Centre d\u2019assistance<\/a>\n<ul class=\"sub-menu\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7562\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-vue-densemble\/\">Soutien \u2013 vue d\u2019ensemble<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7542\"><a href=\"https:\/\/www.machool.com\/fr\/support-configuration\/\">Configuration<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7551\"><a href=\"https:\/\/www.machool.com\/fr\/support-compte\/\">Compte<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7563\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-expedition\/\">Soutien \u2013 exp\u00e9dition<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7546\"><a href=\"https:\/\/www.machool.com\/fr\/support-ecommerce\/\">Cybercommerce<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7547\"><a href=\"https:\/\/www.machool.com\/fr\/support-integrations\/\">Int\u00e9grations<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7534\"><a href=\"https:\/\/www.machool.com\/fr\/support-importation-csv\/\">Importation CSV<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7557\"><a href=\"https:\/\/www.machool.com\/fr\/regles-dexpedition-avancees-de-shopify\/\">R\u00e8gles d\u2019exp\u00e9dition avanc\u00e9es de Shopify<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7556\"><a href=\"https:\/\/www.machool.com\/fr\/regles-dexpedition-avancees-de-woocommerce\/\">R\u00e8gles d\u2019exp\u00e9dition avanc\u00e9es de WooCommerce<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7535\"><a href=\"https:\/\/www.machool.com\/fr\/support-expedition-par-lots\/\">Exp\u00e9dition par lots<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7548\"><a href=\"https:\/\/www.machool.com\/fr\/support-modeles-personnalises-pour-vos-paquets\/\">Mod\u00e8les personnalis\u00e9s pour vos paquets<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7533\"><a href=\"https:\/\/www.machool.com\/fr\/support-machool_bulkship\/\">Machool Bulk Ship<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7536\"><a href=\"https:\/\/www.machool.com\/fr\/support-notifications-denvoi-avancees\/\">Notifications d\u2019envoi avanc\u00e9es<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7564\"><a href=\"https:\/\/www.machool.com\/fr\/soutien-aux-prestataires-de-services\/\">Soutien aux prestataires de services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7565\"><a href=\"https:\/\/www.machool.com\/fr\/frais-dajustement\/\">Frais d\u2019ajustement<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7561\"><a href=\"https:\/\/www.machool.com\/fr\/livraison-a-un-point-de-ramassage-local\/\">Livraison \u00e0 un point de ramassage local<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7558\"><a href=\"https:\/\/www.machool.com\/fr\/solution-api-machool\/\">Solution API Machool<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7544\"><a href=\"https:\/\/www.machool.com\/fr\/support-demande-denlevement\/\">Demande de ramassage<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7545\"><a href=\"https:\/\/www.machool.com\/fr\/support-comprendre-le-centre-danalyse-de-machool\/\">Comprendre le centre d\u2019analyse de Machool<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7538\"><a href=\"https:\/\/www.machool.com\/fr\/prereglages-comment-faire\/\">Pr\u00e9r\u00e9glages<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7560\"><a href=\"https:\/\/www.machool.com\/fr\/impression-directe\/\">Impression directe<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7543\"><a href=\"https:\/\/www.machool.com\/fr\/support-centre-de-support\/\">Centre de support<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7688\"><a href=\"https:\/\/www.machool.com\/fr\/support-portail-des-retours\/\">Portail des retours<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8029\"><a href=\"https:\/\/www.machool.com\/fr\/support-integration-de-zonos\/\">Support \u2013 Int\u00e9gration de Zonos<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><!-- Themovaiton Sidebar Wrap after -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc3fa65\" data-id=\"bc3fa65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef850c1 elementor-widget elementor-widget-spacer\" data-id=\"ef850c1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d85f2 elementor-widget elementor-widget-heading\" data-id=\"62d85f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment planifier un ramassage sur Machool<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12db6fa elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"12db6fa\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95b3aa3 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"95b3aa3\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\">Programmer le ramassage de vos envois est un moyen pratique de s'assurer que vos colis sont collect\u00e9s par le service de messagerie et achemin\u00e9s vers leur destination sans encombre. Machool offre une <a class=\"email-link\" href=\"https:\/\/www.machool.com\/fr\/\/\">solution de livraison e-commerce<\/a> facile \u00e0 utiliser qui vous permet de planifier des ramassage avec diff\u00e9rents transporteurs directement \u00e0 partir de votre compte. Dans ce guide, nous allons vous guider \u00e0 travers les \u00e9tapes simples pour planifier un ramassage sur Machool.<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e1e06f elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"3e1e06f\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h3 class=\"elementor-icon-box-title\">\n                        \u00c9tape 1 : Acc\u00e9der \u00e0 la section Ramassages                    <\/h3>\n                                        <p class=\"elementor-icon-box-description\"><ol>\n<li>Connectez-vous \u00e0 votre compte Machool.<\/li>\n<li>Naviguez jusqu'\u00e0 la section \"G\u00e9rer\" du menu principal.<\/li>\n<li>Cliquez sur \"Ramassages\".<\/li>\n<\/ol><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64d3948 elementor-widget elementor-widget-image\" data-id=\"64d3948\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"pickup-fr\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Nzk3NSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tYWNob29sLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMDlcL3BpY2t1cC1mci5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2382\" height=\"1114\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr.png\" class=\"attachment-full size-full lazyload\" alt=\"Dashboard\" data-srcset=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr.png 2382w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-300x140.png 300w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-1024x479.png 1024w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-768x359.png 768w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-1536x718.png 1536w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-2048x958.png 2048w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-86x40.png 86w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-171x80.png 171w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-394x184.png 394w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-915x428.png 915w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-1240x580.png 1240w, https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup-fr-1920x898.png 1920w\" data-sizes=\"(max-width: 2382px) 100vw, 2382px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2382px; --smush-placeholder-aspect-ratio: 2382\/1114;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27972e4 elementor-widget elementor-widget-spacer\" data-id=\"27972e4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f90211a elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"f90211a\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h3 class=\"elementor-icon-box-title\">\n                        \u00c9tape 2 : Planifier un ramassage                    <\/h3>\n                                        <p class=\"elementor-icon-box-description\"><ol>\n<li>Dans la section \"Ramassages\", cliquez sur le bouton \"+ Demander un ramassage\".<br><br><img decoding=\"async\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup02-fr-1.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 2464px; --smush-placeholder-aspect-ratio: 2464\/958;\"><\/li>\n<br>\n<li>S\u00e9lectionnez le service de messagerie avec lequel vous souhaitez programmer un ramassage. Notez que les services des ramassages sont d\u00e9sactiv\u00e9s si vous n'avez pas cr\u00e9\u00e9 d'envoi sur Machool au cours des 5 derniers jours.<\/li>\n<li>(optionnel) Machool offre une plateforme facile \u00e0 utiliser qui vous permet de planifier des ramassage avec diff\u00e9rents transporteurs directement \u00e0 partir de votre compte. Cela permet de vous rappeler de planifier un ramassage avec ce transporteur sp\u00e9cifique.<br><br><img decoding=\"async\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup06-fr.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1664px; --smush-placeholder-aspect-ratio: 1664\/1186;\"><\/li><br>\n<li>Une fois que vous avez choisi le transporteur, s\u00e9lectionnez le lieu du ramassage. Vous pouvez utiliser l'emplacement par d\u00e9faut ou en rechercher un dans votre carnet d'adresses. (Vous pouvez ajouter de nouveaux lieux de ramassage dans \"G\u00e9rer &gt; Exp\u00e9diteurs\").<br><br><img decoding=\"async\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup03-fr.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1742px; --smush-placeholder-aspect-ratio: 1742\/1156;\"><\/li><br>\n<li>Apr\u00e8s avoir indiqu\u00e9 l'adresse de ramassage, vous devez compl\u00e9ter les informations requises, notamment la date et l'heure du ramassage, la destination, le nombre de colis, le poids total, etc. \nVeuillez noter que les informations requises peuvent varier en fonction du transporteur.<br><br><img decoding=\"async\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup04-fr.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1688px; --smush-placeholder-aspect-ratio: 1688\/1508;\"><\/li><br>\n<li>Cliquez sur \"Demander un ramassage\" et la demande de ramassage sera ajout\u00e9e \u00e0 votre emploi du temps.<br><br><img decoding=\"async\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/pickup05-fr.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1638px; --smush-placeholder-aspect-ratio: 1638\/910;\"><\/li><br>\n<\/ol><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eac866b elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"eac866b\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\">Apr\u00e8s avoir d\u00e9fini les dimensions de votre colis et s\u00e9lectionn\u00e9 votre service d'exp\u00e9dition, vous verrez un aper\u00e7u de toutes vos commandes avec les tarifs pour chaque envoi.<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e878b9 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"3e878b9\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        Notes suppl\u00e9mentaires :                    <\/h4>\n                                        <p class=\"elementor-icon-box-description\"><ul>\n<li>Vous pouvez v\u00e9rifier l'<strong>identifiant de ramassage<\/strong> en cliquant sur le logo \u24d8. Cela s'av\u00e8re tr\u00e8s utile si vous devez v\u00e9rifier le statut de votre ramassage directement aupr\u00e8s du transporteur.<br><br><img decoding=\"async\" data-src=\"https:\/\/www.machool.com\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-16-at-7.54.44-PM.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 2446px; --smush-placeholder-aspect-ratio: 2446\/602;\"><\/li><br>\n<li>N'oubliez pas que vous pouvez annuler un ramassage en cliquant sur l'ic\u00f4ne de la poubelle rouge. Toutefois, veuillez noter que vous <strong>ne pouvez pas annuler un ramassage dans les 24 heures pr\u00e9c\u00e9dant la date de ramassage pr\u00e9vue<\/strong>.<\/li>\n<li>Certains transporteurs vous demandent de cr\u00e9er un ramassage au moment de la cr\u00e9ation de l'envoi. Par cons\u00e9quent, vous ne pourrez pas programmer ou reprogrammer le ramassage \u00e0 partir de cette section. Si vous rencontrez ce sc\u00e9nario, veuillez a class=\"email-link\" href=\"\/contact-us\/\"&gt;contacter<\/a> pour tout changement.<\/li>\n<\/ul><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c53d2d elementor-widget elementor-widget-spacer\" data-id=\"2c53d2d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a05ce4 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"9a05ce4\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                                            <\/h4>\n                                        <p class=\"elementor-icon-box-description\">La planification des ramassages sur Machool est un processus convivial qui rationalise vos op\u00e9rations d'exp\u00e9dition. En suivant ces \u00e9tapes, vous pouvez vous assurer que vos envois sont collect\u00e9s \u00e0 temps et livr\u00e9s rapidement \u00e0 leur destination. Si vous avez des questions ou si vous avez besoin d'aide, notre \u00e9quipe d'assistance est toujours pr\u00eate \u00e0 vous aider. Bonne navigation avec Machool !\n<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0114d54 elementor-widget elementor-widget-spacer\" data-id=\"0114d54\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-652ff27 elementor-widget elementor-widget-text-editor\" data-id=\"652ff27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Vous n&rsquo;avez pas trouv\u00e9 les r\u00e9ponses que vous cherchiez ? <a class=\"email-link\" href=\"https:\/\/www.machool.com\/fr\/contact-2\/\">Cliquez ici<\/a> <span style=\"color: inherit; font-family: inherit; font-style: inherit; font-weight: inherit;\">pour nous contacter <\/span>. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8120afd elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8120afd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a153a6\" data-id=\"2a153a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Centre d&rsquo;assistance Comment planifier un ramassage sur Machool Programmer le ramassage de vos envois est un moyen pratique de s&rsquo;assurer que vos colis sont collect\u00e9s par le service de messagerie et achemin\u00e9s vers leur destination sans encombre. Machool offre une &hellip; <a href=\"https:\/\/www.machool.com\/fr\/support-demande-denlevement\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7190","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/comments?post=7190"}],"version-history":[{"count":0,"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/pages\/7190\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.machool.com\/fr\/wp-json\/wp\/v2\/media?parent=7190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}